Crisis Support Services

Mission Statement:

Crisis Support Services (CSS) is a mobile crisis team that provides crisis prevention and intervention counseling to individuals who have developmental disabilities for Westside Regional Center, South Central Regional Center, San Andreas Regional Center and Tri-Counties Regional Center. Teams of counselors are available to take calls to diffuse a situation or go to a crisis site to intervene & prevent a crisis. The teams provide training and on site secondary support to individuals, families, and support staff. Safety of all individuals is the primary concern; the Crisis Support Service Teams are always available and ready to respond.

Introduction to Services:

During these stressful changing times, when we are losing many of our local resources; behavioral services, psychiatric services, educational services and various generic resources, Crisis Support Services takes on an even larger role in each of our catchment areas. CSS is always prepared to be flexible for where the need is greatest. CSS provides as needed, face to face and 24 hour telephone crisis prevention/intervention support to consumers, family members, supported living/ILS personnel, residential direct support professionals and job coaches regardless of the setting at no charge to the person's family or provider.

Target Population:

The target population for this service is composed of individuals with developmental disabilities who are referred by the Regional Center. Many of our consumers may have mental health issues that are displayed in such a way as to create a crisis. In order to support the consumer we might be dealing with family members who may have a mental health issue. These crises may appear, but are not limited to the following: Harm to Self, Harm to Others, Elopement, Property Damage, and any form of Uncontrollable Behavior which could lead to loss of placement or services.

Summary of Services:

  • Crisis Prevention is an integral part of CSS
  • Link to Generic Services
  • Prevent and De-escalate Crisis
  • Utilize Non-Aversive and Non-Confrontational Methods
  • Assessment for Crisis Potential
  • Assist with Transitions
  • Remain available for Support and Assurance
  • Stabilize & Maintain Placement
  • Avoid Hospitalization and Police Involvement
  • Assist with Hospitalization and Police Involvement when necessary
  • Prioritize Crises based upon Severity and Available Resources (An Urgent call may result in termination of another call/appointment)
  • Provide immediate Police and Hospitalization Summaries to Regional Center Liaison and Service Coordinators
  • Quarterly Meetings with Regional Center Management
  • Provide monthly data base information in the following categories:
    1. Introduction of Service Hours
    2. Face to Face Crisis Prevention Hours
    3. Face to Face Crisis Intervention Hours
    4. Phone Prevention Hours
    5. Phone Intervention Hours
    6. Clinical Review Hours
    7. Avoided Police Intervention Hours
    8. Avoided Hospitalizations Hours
    9. Assisted With Police Intervention Hours
    10. Assisted With Hospitalization Hours

     

For further information about Crisis Support Services please contact Stephanie Higgins at Stephanie Young Consultants, Inc. address and phone number listed below.